Our WordPress hosting runs on cPanel with the WordPress Toolkit. Most plugins work as they do anywhere else.
A plugin becomes a problem when it breaks our Acceptable Use Policy or overloads the server that you share with other customers. For example:
- plugins that keep running all the time; shared hosting does not allow scripts that run continuously;
- backup plugins that store backups of other systems in your hosting space, which is for your websites and their email;
- newsletter or email plugins that send more than the limit of 200 messages an hour for each domain;
- plugins that mine cryptocurrency.
If a plugin regularly pushes your account over its limits, we ask you to reduce the load or upgrade. Where it affects other customers, we may slow down or suspend the account first, as the Acceptable Use Policy says.
For larger mailings, use one of our SMTP relay plans or a mailing service.
Keep WordPress, your theme and your plugins up to date, and delete plugins you do not use. An account hacked through outdated software may be suspended until it is cleaned.
Not sure about a plugin? Open a support ticket with its name before you install it. We answer within one working hour, Monday to Friday, 08:30 to 17:30 (Lagos time).
